Return policy

If you are not satisfied with an item you can send it back to us within 14 days. Please send an email to with the order number and the reason of your return.

Please treat the item(s) you want to return with care. You can send them back to:

Miss Billy

Torenallee 70-12

5617 BD Eindhoven

The Netherlands

Unfortunately, we are unable to refund both original shipping charges and shipping charges made to return the merchandise. The consumer is responsible for the return shipment of products. Therefore we advise our customers to send the return with registered shipping.

After we received the item(s) back from you we will inspect them and send you a confirmation email. We will refund your payment within 30 days. The amount will be refunded on the account of your original payment method.  

In the unlikely event that you have received an incorrect item please contact us immediately.